Do you love chasing authorizations?
(That’s ok. We do.)


What could you do with 20 hours a week? That’s about the amount of time you’re spending on authorizations, on average1. It’s just one of the time-consuming tasks keeping you from your primary concern: clinical care of your patients. And it’s just one of the tasks we can take off your plate.

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Our authorization management in action.

<60 mins

time to initiation for urgent authorizations

1.3 million

authorizations processed to date

<24 hours

time to initiation for all authorizations
Source: athenaNet data as of March 31, 2017

Meet some of the athenistas taking real, measurable work off your plate.

Authorizations are full of rules and complexities. I love being able to swoop in and take that all away from practices.

John W., Product Manager

With 1.5 million checks processed every month, I’m obsessed with getting you paid faster.

Nichole M., Remittance & Image Processing

Small errors shouldn’t become a big distraction. My team and I keep denied claims off your desk.

Mariah S., Claim Resolution

New hires in your office? Our client education team has your back. Let’s get your people up and running efficiently.

Lisa B., Clinical Operations

Just spent 3 months managing data for PQRS. Next up: MIPS. I’ll help you succeed at quality programs.

Jenny L., Clinical Product Management

My team finds, flags, and helps you fix revenue roadblocks you might not know about. Now your income’s coming in.

Laura K., Performance Management

I’ll save you hours on the phone with payers. We’re resolving denied claims at scale.

Ryan S., Claim Resolution

The government’s rules for quality programs can be complex. I’ll help you get across the finish line.

Nic A., Performance Management

Work less, achieve more.
Guaranteed.


If you’re not satisfied with the amount of work we’ve saved you by November 2018, we’ll give you a refund of up to six months of service fees when you switch vendors.*

Focus on what matters most.

You manage dozens of necessary but time-consuming tasks every day. At athenahealth, we know you have much more valuable things to do with your time.

Through expert back-office teams and powerful automation, we take on the administrative work of healthcare—at speed, at scale, and more efficiently than any one practice possibly could.

115

hours of staff time saved per provider per month on average, upon joining our network

1,206

clinical documents processed per provider per month

445 million

automated patient messages delivered in 2016
Source: athenaNet data as of March 31, 2017

We’ll shift all these tasks from your plate to ours. So you can focus on the higher-value work you went into healthcare to do.

Pre-Visit

  • Schedule appointments
  • Appointment reminders
  • Online check-in
  • Care gap campaigns 
  • Portal messaging 
  • Eligibility checking 
  • Coverage scan for Medicare/Medicaid 
  • Credit card processing

Visit

  • Clinical data management
  • Patient record sharing
  • Electronic order submission
  • Quality program management
  • Template management 
  • Order set management 
  • Productivity tracking

Post-visit

  • Initial claim prep & scrub 
  • Claim submission & tracking 
  • Payer interactions 
  • Remittance processing posting (EOB, ERA, EFT) 
  • Surface unpostables 
  • Execute appeals 
  • Order reminders 
  • Document routing 
  • Results calls

Ongoing

  • Clinical document management
  • Patient statements
  • Lockbox management
  • Interface management
  • Performance coaching & reporting
  • Patient satisfaction surveys
  • System maintenance

Explore how we're reducing work for practices like yours.

Solo family practice thrives with “an army of support”
Read the case study
Our authorization management services
Read the data sheet
Our work reduction guarantee
Read the data sheet
4-minute video: The best return on your investment
Watch video

Let’s take work off your plate.

Schedule a meeting