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See how others rate our ability to help providers thrive.
athenahealth outperforms eClinicalWorks
athenahealth excels at customer service
athenahealth customers get better value

athenahealth scores higher than eClinicalWorks in all areas

“athenahealth outperforms eClinicalWorks in every area KLAS measurers. Customers report that athenahealth is a trusted advisor and that this results in more consistent, long-term success. eClinicalWorks is a technology-centric company, with better-than-average functionality but a poor track record for partnering with clients.”*

athenahealth
athenahealth

athenahealth excels at customer support

“athena’s focus on customer success is the area of greatest difference...athenahealth delivers prompt, high-quality service across all practice sizes, with many providers crediting their positive experience to dedicated account managers […] Common complaints from [eCW] customers include long response times, unanswered tickets, a difficult process for issue escalation, and difficulties understanding the support staff due to a language barrier.”*

athenahealth customers get solid value

"Providers [...] appreciate the all-inclusive pricing" and "customers report they get good value." KLAS elaborates that "though eClinicalWorks offers more pricing options, their a la carte approach at times leaves customers feeling nickel-and-dimed when they need new interfaces or products."*

athenahealth

athenahealth scores higher than eClinicalWorks in all areas

“athenahealth outperforms eClinicalWorks in every area KLAS measurers. Customers report that athenahealth is a trusted advisor and that this results in more consistent, long-term success. eClinicalWorks is a technology-centric company, with better-than-average functionality but a poor track record for partnering with clients.”*

athenahealth

athenahealth excels at customer support

“athena’s focus on customer success is the area of greatest difference...athenahealth delivers prompt, high-quality service across all practice sizes, with many providers crediting their positive experience to dedicated account managers […] Common complaints from [eCW] customers include long response times, unanswered tickets, a difficult process for issue escalation, and difficulties understanding the support staff due to a language barrier.”*

athenahealth

athenahealth customers get solid value

"Providers [...] appreciate the all-inclusive pricing" and "customers report they get good value." KLAS elaborates that "though eClinicalWorks offers more pricing options, their a la carte approach at times leaves customers feeling nickel-and-dimed when they need new interfaces or products."*

athenahealth
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athenahealth delivers a unique combination of software and services that sets us apart from the competition.

In addition to the top-ranked performance above, athenahealth clients have:

Automatic, continuous software updates, at no additional cost

We guarantee Meaningful Use Stage 1 or Stage 2 Attestation

An average 32% drop in DAR, 6% boost in collections

Low start-up costs, with no software or licensing fees

The largest network of ambulatory providers in the nation

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