Use portals to retain patients
80%
of portal adopters return for a visit within 18 months vs. 67% of non-portal adopters 3
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  1. Source: athenahealth. Sample: 4.2 million appointments across 13,000 providers on the athenahealth network, for appointments scheduled in 2016.
    New patients are defined as patients who have not visited the practice in the last 3 years.
  2. Source: athenahealth. Sample: 7.1M appointments scheduled across 34,780 providers on the athenahealth network in December 2017.
  3. Source: athenahealth. Sample: 2.4 million+ new patients visiting primary care physicians on the athenahealth network from 2011 to 2014 .
  4. Source: athenahealth. Sample: Range based on small group, group, large group and national health systems on the athenahealth network with calendars that had at least one appointment web