Get out in front of bad debt

Patient obligations account for


of provider revenue 2


The amount owed by commercially insured patients continues to rise.

Average patient obligation for visits with non-zero patient responsibility1

Collect more per visit by:

Reviewing patient accounts ahead of appointments to determine the best way to handle collection attempts


Educating and training front-desk staff on all aspects of payment


Using card-on-file agreements


Creating a standardized down-payment model


Offering pre-payment options for copays

Make value-based care a priority

It is possible to avoid compliance penalties, maximize revenue, and ease the transition to value-based care — without additional administrative burden or resources. Start by incorporating technology solutions that are always up-to-date with government and private payer mandates and that streamline workflows to help providers capture quality measures in the moment of care. Regularly review data on your ongoing performance in value-based care programs to help your staff identify and close care gaps, improving both care and compliance.

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  1. Source: athenahealth. Sample: Same-store among 2,013 providers active on the athenahealth network. Excludes patients with no copays, deductibles or coinsurance.
  2. Source: Stuart Hanson, “Payment Clarity: A Better Revenue Cycle Strategy”, HFMA E-Bulletin, January 13, 2016.