Understand and apply performance data

Build a strong understanding of how your provider and department performance compares to that of other organizations like yours. Then share the data with your staff and work with them to identify appropriate performance benchmarks. High performance begins with physicians and staff who are engaged, satisfied, and productive — and who see themselves as capable of delivering effective care.

  • Clearly define goals and expectations and provide autonomy in achieving them
  • Design incentives to help staff achieve their goals, and share data to inspire competition and track progress
  • Invest in tools and processes to manage provider workloads, and provide performance improvement specialists, resources, and training to increase efficiency
Make access to patient information easy and affordable


of physicians have experienced difficulty delivering medical care because patients’ records were not easily accessible1

Care becomes the most efficient and effective when patient information is coordinated seamlessly between care teams and sites. Reduce the time and costs associated with sharing patient information by adopting an EHR that connects you to other EHRs — without requiring you to build the integrations. An effective solution should let providers open a patient’s chart, auto-query the record they’re looking for, and view it directly in their own charting system.

Incorporate mobile technology into your workflow

Boost productivity by untethering providers from their computers.

What has the greatest impact on your job productivity?

Free up staff to focus on patients

Find a vendor to automate or take on back-office services whenever possible, like submitting and processing claims more efficiently and effectively, securing prior authorizations, scanning documents, spending time on the phone with payers, and handling government regulation and reporting requirements.

© Copyright 2018, athenahealth, Inc. All Rights Reserved.
  1. Source: 2015 Epocrates / athenahealth national survey. Sample: 2014 survey of 3,000 physicians using Epocrates medical reference app.
  2. Source: 2016 Economist Intelligence Unit report sponsored by Aruba, a Hewlett Packard Enterprise company: Mobility, performance and engagement. Sample: 1,865 full-time employees in nine countries conducted in March 2016. Respondents worked in healthcare (largest industry group at 18%), finance, legal, retail, education, government and the telecommunications industry. 16% of total survey respondents were from the US.